Terms and Conditions

Article 6. Right of withdrawal / return

• 6.1 This article only applies if Consumer is a natural person who is not acting in his or her professional or commercial capacity. Business Consumers therefore have no right of withdrawal.

• 6.2 Consumer will have the right to dissolve the distance Agreement with Fleur Caroline within 14 days after receiving the product, free of charge and without stating reasons. Please read article 6.11 for the execptions.

• 6.3 The term commences on the day after the product was received by the consumer, or a third party designated by the consumer, who is not the transporting party, or:

·      if the delivery of a product involves different deliveries or parts: the day on which Consumer, or a third party designated by Consumer, received the last delivery or the last part;

·      with contracts for the regular delivery of products during a given period: the day on which Consumer, or a third party designated by Consumer, received the last product;

·      if Consumer has ordered several products: the day on which Consumer, or a third party designated by Consumer, received the last product.

• 6.4The direct costs incurred for the return shipment are for Consumer's account. This means that Consumer will have to pay the costs of returning the product. The minimum costs of shipping options that were offered and the purchase price paid for the product will be refunded to Consumer if the entire order is returned. Extra costs that were made for shipping that were elected by the Consumer are not refunded

• 6.5 During the withdrawal period referred to in paragraph 1, Consumer will treat the product and its packaging with the utmost care. Consumer may not open the packaging or use the product unless this is necessary in order to determine the nature of the products, their features and their operation. Warn / used pieces may not be returned and will not be refunded.

• 6.6 Consumer is only liable for the product's devaluation that is a consequence of his handling the product other than as permitted.

• 6.7 Consumer can terminate the Agreement in accordance with paragraph 1 of this article by reporting the withdrawal (digital or in other form) to Fleur Caroline, within the withdrawal period, by means of the model form for right of withdrawal or in some other unequivocal way. If Fleur Caroline makes it possible for Consumer to declare his withdrawal via electronic/digital means, then after receiving such a declaration, Fleur Caroline sends immediate confirmation of receipt.

• 6.8 As quickly as possible, but no later than 14 days after the day of reporting as referred to in paragraph 1, Consumer shall return the product, or hand it over to (a representative of) Fleur Caroline. Consumer can send the product directly to Fleur Caroline without a notice of withdrawal in advance within the period as mentioned in paragraph 1. Consumer must, in this case, include a written notice of withdrawal, such as the model form.

Products can be returned to the following address:

Fleur Caroline
Sloterweg 1234
1066CW, Amsterdam

• 6.9 Any amounts already paid by Consumer (in advance) will be refunded to Consumer as soon as possible, and in any case within 14 days after dissolution of the Agreement. If Consumer chose an expensive method of delivery in preference to the cheapest standard delivery, Fleur Caroline does not have to refund the additional costs of the more expensive method. Except in cases in which Fleur Caroline has offered to retrieve the product herself, she can postpone refunding until he has received the product or until Consumer proves he has returned the product, depending on which occurs earlier.

• 6.10Information about the applicability or non-applicability of a right of withdrawal and any required procedure will be posted clearly on the Website, well before the Agreement is concluded.

• 6.11 The right of withdrawal does not apply to:

·      Products that Fleur Caroline has created in accordance with the consumer's specifications; This includes all custom made pieces that are made to size and to the preferences of the consumer.

·      Down payments of maximum 50% of the full amount that were made to confirm a custom order

·      Sealed products that, for reasons relating to the protection of health or hygiene, are unsuited to returning and whose seal was broken subsequent to delivery;